What exactly does Mr. Sandless Do?
We use a specialized high speed floor machine, an assortment of different abrasive pads, and a non-toxic wet solution to prepare your floor for finishing. Anything that comes off of the floor stays contained in the solution! That is why there is nothing to clean up when we are finished. Then we seal your floor with our own brand of sealer and top coats. Our finish dries in less than one hour so we can literally seal your floor with multiple coats in just a few hours. This is why our floors look so good and last so long!
What kind of finish do you use?
Mr. Sandless starts with our commercial grade sealer followed by top coats of our finish that is a space-age polymer and urethane combination. It is a one-of-a-kind hybrid finish with a macromolecular repetitive structure for strength and durability. The solutions we use have more than a decade of research and development behind them so that we can offer our customers the finest products available anywhere. Our finish is 100% proprietary and not available outside of the Mr. Sandless system.
How long does it last?
We guarantee that our finish will adhere to your floor. We have a five year warranty that our finish will not peel, crack, chip, or yellow! There are many variables that go into determining durability, but with proper care, a floor finished by Mr. Sandless will last for many years.
My floor has different shades, Can you blend these?
Yes! Mr. Sandless has eleven custom colours that can be mixed to achieve just about any tone. We often add colour to the floor for blending purposes.
Can you refinish a waxed floor?
Yes! Our service will remove the wax so that we can properly seal the floors. The good thing about wax is that it really does protect the floor, and so in most cases, we end up with a floor that is nearly new, even if it is many years old. The bad thing about wax is that as it breaks down, it holds onto the dirt rather than to repel it. Once the wax is removed, new and dramatic colour can be seen!
I’ve used an acrylic product. Can you still refinish my floors?
Yes! Our service can remove any of the online or over the counter inexpensive floor finishes that are on the market, even if they are chipping or uneven. Be sure to tell your service technician what you used and they will know how to take care of your floor!
I have paint splatters and spills on my floor. Can you remove the paint?
Yes! Just about every floor we service has paint drips and splatters. Some are literally covered in paint. Our proprietary process will remove most and in some cases all of the paint. We always try our very best not to allow anything to remain on the floor surface before we seal it.
I’m considering pulling up my carpets. Any suggestions?
Pulling up the carpets is a lot of work! Follow this guide:
1. Cut a section at a time with a carpet knife (without cutting into the floor!)
2. Roll that section up, and then pull up that section of padding.
3. Use pliers (almost any kind will do, but some are easier on the hands than others) to remove the staples that held down the pad. Pull them straight up so that you will leave the smallest mark in the floor. If they are tight to the floor, tap a small screw driver under them just enough to use the pliers.
4. Then, use a pry bar to pull up the tack board that runs around the room. Those nails are sharp, so use care! Remove left behind nails with a hammer claw or pry bar.
How long does it take?
There are a few factors that influence the amount of time we spend. The number of rooms we will be servicing, the size of the rooms, the service you require and the temperature – all affect the time and the curing process.
For a more specific time, just give us a call! We’ll be more than happy to discuss the details of your floors with you!
What can Mr. Sandless do with pet stains?
Pet stains are common problems we see. These dark, black marks often go all the way through so if the board is turned over, the stain will still be there. Whether you use our service or sand these stains, they normally won’t come out. The industry standard in this case is to recommend board replacement, unless you can hide the damaged sections of the floor with furniture or an area rug. In those cases, we will just proceed with our service. If you’d like board replacement, we have master carpenters on staff to handle that for you. More on pet stains: Pet urine forms bacteria within 24 hours. The bacteria eats through the urethane and into the board, and continues on through the board until it turns dark and is ruined. We also offer adding colour to the floor to hide the damage.
Can I change the colour of my floorboards?
Yes! If the floor is not the tone you would like to see, please contact us to discuss your options.
Can Mr. Sandless fix gaps in my floor?
The only way to truly fix gaps in floor boards is to replace the boards or the floor. Some gaps are naturally occurring from the shrinking and expanding of the home during different weather changes. These gaps should be left as is. Some floors we serviced have large gaps, and the owners love that look!
I have an “engineered” floor and other laminate floor. Can you refinish these?
Yes! Our service is perfect for all of the modern engineered and laminate flooring on the market today! We can seal the floor and renew the finish for a more enhanced protection than when it was first installed. We are the only company in the world that can blend out the lost colour for a laminate floor!
We were told our floors cannot be sanded again. Is that true?
Floor boards, which are finished wood, are generally very thin. Most floors can only be sanded between 1-3 times. But not to worry. If you were told your floor is sanded out, Mr. Sandless can still refinish it!
We have several spots from various spills/ect on our floor. Will they come out?
There are many factors when it comes to our process, to determine what will or won’t come out. These include the type of wood, what type of finish was used or for that matter, what other chemicals are on it, and what type of stain it is. We are always completely honest when we come to service your floors. We will show you which stains will come out and which ones may need more attention. Every floor and condition is unique, but we will try our best to bring your floors back to life.
Do you fill nail holes, gouges and other holes?
Nail hole filling is generally a customer preference. Some floors may require nail hole filling while other floors should not be filled so they keep its unique rustic look. Hole filling incurs an additional cost.
Any other holes that are bigger than nail holes may have a sunken appearance when filled.
We cannot guarantee a filler colour match. We are limited to light, mid and dark brown.
We can discuss filling requirements at time of quote.
Can you sand out the black water stains in the wet areas and around the nails?
Generally, water stains don’t come out.
How do I clean and maintain my floor after the work has been completed?
Dry mop your floor frequently so that grit (which may scratch the coating) is removed. Use protective mats at entranceways to ensure that grit is not walked on to the floor. Do not use abrasive cleaners or household detergents which can be abrasive and dull your floor over a period of time. For further information, refer the Care Instructions on our website; Our Warranty | Mr. Sandless New Zealand
Can I wear my shoes or stilettos on the timber floor?
If you really want your floors to last you might consider making the house a shoe-free zone and certainly never wear stilettos on any timber floor as the heel point damages the floor and leaves unsightly indentations.
My house is being renovated. When should I get my floors serviced?
Any painting and decorating should be completed prior to the floor service being undertaken to reduce the possibility of damage.
We are not liable for other tradesmen’s workmanship e.g. paint flakes, tiler’s spills, plasterers dust in cracks, denting from ladders and other tools, silicone, work boots and scuff marks etc. The use of drop cloths and floor surface protection during this work is strongly advised.
What floor sheen levels are available?
Low Sheen (Matte): Matte finish better disguises scratches and marks on the floor. Being a flatter finish it is particularly good for use on floors with children or pets in the home.
Due to the makeup of the floor finish, Matte finish is more expensive than Satin finish or Gloss finish.
Satin (Semi-Gloss): Satin is the most popular choice of floor finish for residential homeowners. Satin/Semi-Gloss is a moderately shiny all-round finish.
Gloss: Gloss finish shows scratches and dirty marks due to the high reflection. This is not an advisable finish with children or pets in the home. Very high maintenance.
